Last updated: 07/05/2025

Privacy Policy for Moken Digital Ltd

Effective Date: 7 May 2025

At Moken Digital Ltd, your privacy is important to us. This policy explains how we collect, use, and protect your data when you interact with us via our website (https://www.moken.digital) and related services.

1. Information We Collect

We collect limited information in the following ways:

a) Personal Information

Provided by you directly (e.g. when submitting a form or contacting us), such as:

  • Name
  • Email address
  • Phone number
  • Company details
  • Any message or attachment you submit
b) Usage Information

We collect minimal technical information to operate and protect the site, such as:

  • Device/browser type
  • Pages visited
  • Date and time of visit

This data is not used to track individuals and is not shared with advertisers.

2. Cookies and Tracking Technologies

Our website uses only essential cookies that support core functionality, security, and performance. We do not use cookies for advertising, behavioural profiling, or analytics.

Calendly sets a session cookie to enable its scheduling functionality. Stripe places a cookie for device recognition and fraud prevention during form or payment interactions. Cloudflare sets security cookies to detect bots and ensure safe site access. Additionally, a cookie may be set by OneTrust to store and remember cookie consent preferences (if applicable).

These cookies are considered necessary or functional, and do not require consent under UK GDPR and PECR. No tracking cookies or third-party marketing tools are used on our site.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries or support requests
  • Deliver services you request
  • Improve website performance and reliability
  • Fulfil legal or contractual obligations
4. Data Sharing

We do not sell or rent your personal data. We only share it in the following cases:

  • With your consent
  • When required by law
  • With our appointed service providers (see below), under strict data protection agreements
5. Marketing Partners

We work with trusted third parties for B2B marketing.

Prospect Global Ltd (trading as Sopro)

Sopro manages outbound email campaigns on our behalf using publicly available business contact data.
We do not use Sopro’s web tracking or plugin-based visitor identification tools.
ICO registration: ZA346877
Website: https://sopro.io
Contact: dpo@sopro.io

6. Data Security

We take appropriate technical and organisational measures to protect your data. No system is 100% secure, but we strive to use industry-standard practices to reduce risk.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to direct marketing
  • Withdraw consent (where applicable)

To exercise your rights, contact: hello@moken.co.uk

8. Policy Updates

We may update this policy from time to time. The latest version will always be available at: https://www.moken.digital/privacy-policy
This version was last updated on 7 May 2025.

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